Live Online Help Pilot Deployed!
Categories: Features — 
omuoto @ 8:13 pm
omuoto @ 8:13 pm Users logging into their accounts or visiting the site today might have noticed the new live online help link at the upper right hand of the page.
We currently running a pilot to better understand how to continue meeting the support needs of our growing online customer base! Previously, users seeking pre– or post-sales support via email would typically get a response back in less than an hour (during regular business hours) - now they can take advantage of real-time online help. Our goal is to eventually transition the service to support vFlyer Basic, Premium and Professional customers, but until then its available to everyone, so enjoy!
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Thanks a lot guys! This is great.
Comment by Susan Weintraub — February 3, 2007 @ 5:14 pm
how long is the pilot?
Comment by cmalik — February 7, 2007 @ 3:24 pm
We expect the pilot of the Instant Messaging service to last from 6-12 weeks.
Comment by Aaron Sperling — February 14, 2007 @ 2:16 am
I too want to add my thanks. I’ve used them twice and they’ve been extremely helpful both times.
Comment by Kathy Nielsen — March 7, 2007 @ 4:21 pm
[…] Some of you have noticed that last week we added the vFlyer Wiki to our list of online help and support resources. In addition to email support and real-time online help, the vFlyer Wiki is designed to provide you with comprehensive help on making the most of our service! If you have any questions on how to use vFlyer, be sure to check the wiki first! […]
Pingback by vFlyer Blog » Online Help and Resources - Wiki Style — March 14, 2007 @ 9:25 pm
[…] Over the last two months to support the influx of new users we have been very focused on adding online help resources. In February, we piloted Live Online Help, in March we introduced the vFlyer Support Wiki, and in our latest release we have added Contextual Help. Now when you click on Online Help in the upper right hand corner, vFlyer will take you to the help resources specific to the page you are on. So if you click on Online Help from the Flyers list page, the corresponding help page will be open in the vFlyer Support Wiki, its that simple! […]
Pingback by vFlyer Blog » Online Help Gets Even Better (Contextually) — April 5, 2007 @ 7:01 am